Thank you for choosing Sakura Park Hotel and Residence. Please read our policy carefully to understand the applicable terms for room bookings.
You are entitled to a refund of 50% of the total booking cost.
If cancelled 1 day before check-in, there is no refund.
Cancellations on the day of check-in, or failure to arrive (no-show), result in no refund.
To request a refund, you must provide an official cancellation notice through:
Upon receiving the notice, our team will verify your request. Eligible refunds will be processed within 7-14 business days depending on the payment method used.
Refunds will be issued to the original payment method (e.g., bank transfer, credit card). Administrative fees or deductions from the bank provider may apply.
In circumstances such as natural disasters, pandemics, or extraordinary events beyond our control, exceptions may be granted. The final decision rests entirely with Sakura Park management.
Bookings made with certain promotional or discounted rates may be strictly non-refundable. Please check your booking details carefully before reserving.
Please always check your booking confirmation email for additional information regarding the refund policy, which may vary depending on the specific room type or package selected.